No More Expensive Legal or Court Battles
In the unlikely event of a dispute, we will appoint an Independant chartered surveyor from one of over 80 offices across the UK. They will inspect the work and their recommendations are then binding on both parties. If the contractor is unable to finish the job to the required standard, we will instruct a new contractor to complete the job or project. This is only possible because your funds are secure in your client account to pay the new contractor.
The Home Improvements Guarantee provides both consumers and contractors access to our unigue step by step complaints and dispute service, which brings a speedy conclusion to complaints and disputes. No longer do consumers or contractors need to resolve problems by lengthy and expensive legal proceedings.